International Terms of Use.
Terms of Use
for Coaching, Healing & Course Offers by Petra Contrada
Effective: November 2025
1. Scope of Application
1.1 These Terms of Use (“Terms”) apply to all contracts concluded between you and Petra Contrada, Narzissenweg 53 c, 21218 Seevetal, Germany,
Email: [email protected],
regarding all coaching, healing, mentoring, consulting, online course, training, workshop, seminar, and event services — delivered online or offline.
1.2 By booking any of my services, you accept these Terms in full. Deviating terms used by you do not apply unless expressly confirmed by me in writing (text form is sufficient).
1.3 These Terms apply to all services, all booking platforms, and all my websites, including (but not limited to):www.petracontrada.comwww.petracontrada.dewww.programs.petracontrada.comhttps://inside.holisticlifeconcepts.eu/anmeldung-training/
1.4 The contract language is English for international clients.In case of discrepancies in meaning or interpretation, the German version of these Terms prevails, as German law governs the contractual relationship.
2. Subject of the Agreement
2.1 The subject of the agreement includes:
-Coaching
-Energetic healing and transformation sessions
-Mentoring and consulting packages
-Online courses (live or self-study)
-Digital products
-Workshops, seminars, lectures, and live events (online or offline)
2.2 My work is based on awareness practices, energy balancing, intuitive transformational methods, and personal development techniques.I do not commit to specific methods (e.g., Emotion Code®, Body Code®, Belief Code®, Confidence Integration™). The choice of approach is at my discretion and depends on your individual needs.
2.3 All services aim to support your personal growth, energetic balance, clarity, and alignment.No specific result is promised. Outcomes depend strongly on your willingness to participate, engage, and implement the guidance.
3. Offers and Booking
3.1 All offers on my websites, in emails, or on social media are non-binding invitations for you to book a service.
3.2 Bookings can be made through:
-Online scheduling tools such as TidyCal or CalendarBug
-External sales platforms such as Digistore24, ThriveCart, PayPal, Stripe, Wise
-Directly via email or written confirmationEach platform has its own payment and privacy policies, which also apply to your booking.
3.3 You submit a binding booking request by clicking a button such as “Book Now”, “Buy Now”, “Register”, or similar.
By clicking this button, you confirm that you are placing a binding order.
3.4 After submitting your booking, you receive an automated acknowledgment email.This acknowledgement does not yet constitute acceptance of the contract.
The contract becomes effective when you receive:
-an explicit booking confirmation,
-a payment confirmation, or
-access to the purchased content (e.g., online course login, files, or appointment confirmation).
3.5 For bookings via email or messenger, the contract is concluded once I confirm your request in writing.
3.6 I reserve the right to decline bookings without stating a reason.
3.7 If you book via third-party platforms (Digistore24, ThriveCart, etc.), the purchasing contract for payment processing is concluded with the respective provider.
You enter a separate contractual relationship with that provider regarding checkout, invoicing, and payment handling.I remain the sole provider of the content and service you purchase.
3.8 During checkout via third-party platforms, you may be required to:
-consent to data processing,
-confirm acceptance of the provider’s terms & privacy policy,
-confirm acceptance of my Terms & Privacy Policy,
-confirm waiver of the right of withdrawal for immediate-access digital content (if applicable).
All required documents are accessible before the conclusion of the contract.
4. Complimentary Discovery Call
4.1 The Discovery Call is a 30-minute introductory conversation offered free of charge. It takes place by phone, Zoom, or Microsoft Teams/Messenger.
4.2 The purpose of the call is to determine whether working together is appropriate, aligned, and beneficial.Booking this call does not create any obligation to enter into a paid contract.
4.3 No medical, therapeutic, or diagnostic advice is provided during the Discovery Call.
4.4 You may book the call using my scheduling tools (e.g., TidyCal, CalendarBug).These services process your data according to their own privacy policies:
-TidyCal Privacy Policy: https://tidycal.com/privacy
-CalendarBug Privacy Policy: https://calendarbug.app/privacy-policy (or most current link provided by the provider)
4.5 If you do not proceed with a paid service, your information submitted through the scheduling form will be deleted in accordance with my Privacy Policy.
5. Prices and Payment Terms
5.1 All prices stated on my websites or booking platforms are final prices in EUR, including any applicable tax.
5.2 Payments can be made using the options provided by the respective platform, including:
-Bank transfer
-Credit/debit card
-PayPal
-Stripe
-Wise
-Third-party checkout systems (Digistore24, ThriveCart)
Each provider applies its own processing terms and privacy rules, which you must accept during checkout.
5.3 For some services, installment payments are available.If you enter an installment plan and fail to submit a payment after receiving a reminder, the outstanding total remaining amount becomes immediately due.
5.4 Access to digital content, the membership area, or scheduling links is granted only after payment has been received.
5.5 If you are in payment default, I may suspend services until all outstanding amounts are paid. This includes halting access to the membership area or postponing further sessions.
5.6 If you purchase via Digistore24 or ThriveCart, their individual payment and refund conditions apply in addition to my Terms.
-Digistore24 Privacy: https://www.digistore24.com/page/privacy
-ThriveCart Privacy: https://legal.thrivecart.com/platform-privacy-policy/
-Stripe Privacy: https://stripe.com/privacy
-PayPal User Agreement: https://www.paypal.com/webapps/mpp/ua/useragreement-full
-Wise Privacy: https://wise.com/legal/privacy-policy
5.7 You are not entitled to offset my payment claims or exercise a right of retention unless your counterclaim is undisputed or legally established.
6. Gift Vouchers
6.1 Gift vouchers can be purchased through my websites or directly through me.
6.2 Vouchers and any remaining credit are valid until the end of the third year after the purchase date.
6.3 Vouchers cannot be exchanged for cash and do not accrue interest.
6.4 Vouchers must be redeemed before completing the checkout process.
6.5 Only one voucher may be used per booking.
6.6 If the value of the voucher is lower than the booking price, the difference may be paid using the available payment methods.
6.7 Vouchers are transferable.I may fulfill the service to whoever redeems the voucher unless I have reason to believe the person is not entitled to use it.
7. Contract Term & Termination
7.1 The duration of the contract is determined by the specific service, program, package, or product you booked.\
7.2 Ordinary termination during the agreed program duration is excluded.
7.3 The right to extraordinary termination for good cause remains unaffected.
7.4 If I have to cancel a scheduled appointment (e.g., due to illness or force majeure), an alternative date will be provided or the corresponding portion of the fee will be refunded.
7.5 If you repeatedly cancel sessions at short notice (less than 24 hours before the appointment), the session is considered “consumed” and will not be rescheduled or refunded.
8. Right of Withdrawal (Cooling-Off Period)
(International Version – applies differently for EU & non-EU clients)
8.1 EU Consumers
If you reside in the European Union and book as a consumer under EU law, you have the right to withdraw from this contract within 14 days without giving any reason.
8.2 How to Exercise Your Withdrawal Right
To withdraw, you must notify me with a clear statement (email is sufficient):
Email: [email protected]
You can also use your third-party checkout provider (e.g., Digistore24, ThriveCart), where applicable.
8.3 Early Start of Services
If you request that services begin before the end of the 14-day withdrawal period, you agree that:
-you must pay for all services already provided, and
-the right of withdrawal expires completely once the service has been fully performed.
8.4 Digital Products & Immediate Access
If you purchase digital content (downloads, online courses) and receive immediate access,
you waive your withdrawal right once access is granted, as required by EU law.
8.5 Non-EU Customers
If you reside outside the EU, no statutory cooling-off period applies.
Any cancellation options are governed exclusively by the program’s own cancellation rules (see Section 10).
8.6 Your statutory consumer rights under the laws of your own country remain unaffected, where applicable.
9. No Withdrawal Right for Scheduled Events
9.1 For live events, workshops, seminars, retreats, or programs with a fixed date or fixed duration, no statutory withdrawal right applies (EU Directive; German Civil Code §312g (2) Nr. 9).
9.2 Your booking becomes binding as soon as you receive confirmation.You are obligated to pay the full fee, except where cancellation rules (Section 10) apply.
9.3 Please review this carefully before booking, especially for travel, accommodation, or multi-day events.
10. Cancellations, Missed Sessions & Substitute Participants
10.1 Cancellation by You (Client)
Cancellations must be made by email:
[email protected]
10.2 Cancellation Fees for Events & Live Programs
Depending on the timing of your cancellation, the following fees apply:
-up to 21 days before the event: free of charge
-from 20 days before the event: 50% of the total fee
-from 14 days before the event: 100% of the total fee
10.3 If you booked for multiple persons, these cancellation rules apply to each person individually.
10.4 You may nominate a substitute participant up to 7 days before the event.
10.5 No-Shows or Early Withdrawal
If you do not attend or withdraw after the program has started, no refund is provided, unless you provide a medical certificate.
10.6 Online Coaching/Healing Sessions – Short Notice Cancellatio
If you cancel an online coaching or healing session with less than 24 hours notice, the session is considered fulfilled and will not be reimbursed or rescheduled.
10.7 Repeated Short-Notice Cancellations
If you repeatedly cancel appointments at short notice, I am not obligated to offer replacement dates.
The session fee remains due.
10.8 Cancellations by Me (Provider)
I may cancel a program or session if:
-too few participants registered,
-the facilitator is unexpectedly ill, and no replacement is available,
-force majeure applies (Section 22).
In these cases, either a replacement date is offered or the fee is refunded.Any additional costs (travel, accommodation, etc.) are not reimbursed.
10.9 Misconduct & Exclusion
If you repeatedly violate agreements (e.g., appointment rules) or significantly disrupt coaching or group sessions, I may exclude you from the program.
In this case, no refund will be issued.
11. Scope of Services and Non-Use of Service
11.1 The scope of each service, program, coaching package, or digital product is defined in the description on my website(s), sales pages, or booking platform at the time of purchase.
11.2 If you choose not to use a service (in full or in part), you are not entitled to a refund.
11.3 If I must cancel a session for reasons such as illness or force majeure, a replacement date will be offered or the affected portion of the service fee will be refunded.
11.4 If a session or event cannot take place due to circumstances beyond my control (e.g., power outages, platform outages, natural events, technical issues caused by third parties), no entitlement to replacement sessions exists.
12. Exclusion of Medical Treatment (Healing Disclaimer)
12.1 My coaching, energetic healing sessions, and transformation work serve to support personal growth, awareness, clarity, emotional balance, and energetic alignment.
They do not diagnose, treat, or cure medical or psychological conditions.
12.2 I am not a medical doctor, psychotherapist, or alternative practitioner (Heilpraktikerin).I do not provide medical diagnoses or treatments.
12.3 If you suffer from mental health issues, diagnosed disorders, or medical conditions, you must seek professional medical or psychological care.My services are not a substitute for medical or therapeutic treatment.
12.4 I make no healing promises and do not guarantee specific outcomes.
12.5 You are fully responsible for your physical, emotional, mental, and spiritual well-being throughout the entire process — during sessions and between appointments.
12.6 If I determine that coaching or energy work is not suitable or safe for you (e.g., due to acute mental health concerns), I reserve the right to end the collaboration.You will receive a refund for unprovided services.
13. Client Access to Digital Content & Responsibilities
13.1 Access to digital programs, courses, memberships, and materials is personal and non-transferable.
13.2 Your login details for any member area will be sent to you by email.You may access digital content on up to five personal devices.
13.3 You must keep your login credentials confidential and must not share them with third parties.
13.4 If you suspect unauthorized access to your account, you must notify me immediately so that I can block or reset your access.
13.5 I may temporarily or permanently suspend access if:you violate these Terms,you misuse content,you share login information,or if other justified reasons exist.Your interests will be considered before any suspension.
13.6 Access is granted only after payment has been received.
13.7 For questions about your purchased content or access issues, you may contact:
[email protected]
14. Copyright & Usage Rights
14.1 All content provided through my services, including videos, audios, PDFs, worksheets, meditations, recorded calls, written material, and digital frameworks, is protected by copyright.
14.2 You may download and print the materials for your personal use only.You may use third-party printing services (e.g., a copy shop) for this purpose.
14.3 You are not permitted to:
-share materials with third parties,
-reproduce, publish, or distribute them (free or paid),
-use them as part of your own coaching, healing, or training services,
-copy or repurpose my concepts, exercises, or frameworks for commercial or educational use.
Written permission from me is required for any other type of use.
14.4 Logos, trademarks, course structures, frameworks, and proprietary methods (including Confidence Integration™ and related materials) remain my intellectual property.Unauthorized use may lead to civil or criminal liability.
14.5 Any legally permitted uses under mandatory copyright law remain unaffected.
15. Confidentiality
15.1 I am committed to confidentiality regarding all personal, private, business-related, or sensitive information that becomes known during our collaboration. This confidentiality continues after the contract ends.
15.2 You also agree to maintain confidentiality regarding all information shared by me or by other participants in group programs.This includes processes, personal stories, exercises, and any information designated as confidential or reasonably understood as such.
15.3 Materials, insights, and processes from sessions or programs may not be shared with third parties unless I explicitly authorize this in writing.
16. Know-How Protection
16.1 You understand that all methods, ideas, concepts, exercises, techniques, and structures used in my programs, coaching sessions, and courses constitute valuable business know-how.
16.2 You agree not to copy, reproduce, reverse-engineer, or use these methods for your own commercial offerings without my explicit written permission.
16.3 This includes all frameworks, session structures, teaching models, and energy-based approaches that form part of my professional methodology (including but not limited to Confidence Integration™ and related concepts).
16.4 The confidentiality and know-how protection obligations continue after the end of our collaboration.
16.5 If you violate these obligations, a reasonable contractual penalty may apply.
17. Data Use & Client Information (Your Data with Me)
17.1 To process your booking and deliver the purchased service, I require and store the following personal data:first and last namebilling addressemail addresspayment details (depending on the payment provider)for business clients: company name and VAT ID (if applicable)
17.2 The accuracy of your information is your responsibility.If corrections are required (e.g., invoice changes due to incorrect data), I may charge a reasonable administrative fee.
17.3 If your contact details change — especially your email address — you must notify me at [email protected].
17.4 For further information about how your data is handled, please refer to my Privacy Policy:
👉 https://www.petracontrada.com/privacy_policy
18. Data Use by Third-Party Providers (Payment & Checkout Systems)
18.1 For some products, I use external service providers to handle checkout, payment, or course delivery. These include:
-Digistore24
Privacy Policy: https://www.digistore24.com/page/privacy
-ThriveCart:
Privacy Policy: https://legal.thrivecart.com/platform-privacy-policy/
-StripePrivacy
Privacy Policy: https://stripe.com/privacy
-PayPal
User Agreement: https://www.paypal.com/webapps/mpp/ua/useragreement-full
Wise
Privacy Policy: https://wise.com/legal/privacy-policy
18.2 These providers process the following data (depending on the product):
-first and last name
-billing address
-email address
-telephone number (if required by the provider)
-company name and VAT ID (for business clients)
-payment details
18.3 If you create a customer account with a third-party provider, you must also supply a password.This account is governed solely by that provider’s terms and privacy policy.
18.4 The provider stores your data for the duration required by tax and commercial law.I receive only the data necessary for delivering your booked service (e.g., your name, email, and the product purchased).
18.5 Updates to your personal data (e.g., email address changes) must be made directly within your provider's customer account or by contacting their support service.
19. IT Infrastructure & Technical Requirements
19.1 You are responsible for ensuring that you have the technical conditions necessary to access the services, including an internet connection, suitable hardware (computer, tablet, smartphone), and updated software (e.g., a current web browser and PDF reader such as Adobe Acrobat Reader®).
19.2 You are also responsible for providing appropriate tools for online sessions (e.g., Zoom, Microsoft Teams, or similar).Technical issues on your side do not entitle you to a refund or free replacement session.
19.3 If a live online session is recorded, you will receive access to the recording where applicable.
There is no entitlement to attend sessions live unless explicitly stated in the program description.
20. Liability
20.1 I am liable for intent and gross negligence.I am also liable for negligent breach of obligations whose fulfillment is essential for the proper execution of the contract, the violation of which endangers the achievement of the contractual purpose, and on the compliance with which you regularly rely (cardinal duties).In the latter case, liability is limited to the foreseeable, contract-typical damage.
20.2 I am not liable for the slightly negligent breach of obligations other than those listed above.
20.3 The above exclusions do not apply in cases of injury to life, body, or health.Liability under applicable product liability laws remains unaffected.
20.4 Data transmission over the internet cannot be guaranteed to be error-free or continuously available according to the current state of technology.I am therefore not liable for the constant and uninterrupted availability of the online services.
20.5 All limitations of liability apply equally to my assistants and agents.
21. Force Majeure
21.1 Force majeure refers to external events beyond reasonable control that prevent one or both parties from fulfilling contractual obligations.
This includes (but is not limited to):
-natural disasters (floods, earthquakes, storms, fire)
-war, political unrest, civil disturbances
-pandemics, epidemics, government-imposed quarantines
-widespread technical failures, significant power outages, or platform outages
21.2 The party first becoming aware of the event must notify the other party promptly.
21.3 In cases of force majeure, both parties agree that contractual obligations are suspended for the duration of the event.Payments already made for services already delivered remain owed.Payments for services not yet delivered may be paused until the situation has returned to normal.
21.4 If the force majeure event lasts longer than 6 / 12 / 18 months (you may define the exact period), either party may terminate the contract with 3 weeks’ notice.You will be refunded for services not yet provided, except for fees relating to guaranteed program access, reserved event spots, or other non-refundable deposits already fulfilled by me.
21.5 If the event continues beyond 12 / 18 / 24 months, the contract is dissolved.A final invoice will be issued outlining all services delivered and payments made.Any outstanding balance must be paid within 14 days, and any credit will be refunded within 14 days.
Each party bears its own additional damages (e.g., travel costs, accommodation, third-party fees).
22. Amendments to These Terms
22.1 These Terms may be amended if a valid factual reason exists.Such reasons include, but are not limited to:changes in legal requirements,updates to my services or business model,new court rulings or regulatory changes,changes in economic or technical conditions.
22.2 If the changes substantially affect your contractual rights or obligations, I will notify you in advance.You then have a 14-day right to object to the amendments.
22.3 If you do not object within this period, the amended Terms become part of the contract.If you object, the previous Terms continue to apply unless continuation is impossible or unreasonable, in which case either party may terminate the contract.
22.4 This clause respects international consumer protection standards; unilateral changes without notice are expressly excluded.
23. Final Provisions
23.1 These Terms constitute the complete agreement between you and me regarding the subject matter of the contract.Any prior verbal or written agreements are replaced by these Terms.
23.2 Changes and additions to these Terms should be made in text form (email is sufficient) to avoid misunderstandings.
23.3 Applicable law is German law, excluding the UN Convention on the International Sale of Goods (CISG).If you are a consumer residing within the EU, mandatory consumer protection laws of your country remain unaffected.
23.4 Jurisdiction:If you are a business client (not a consumer) or if you have no residence within the EU, or if your residence becomes unknown after entering the contract, the place of jurisdiction is:
Seevetal, Germany.
23.5 I am legally required to inform you about alternative dispute resolution mechanisms.However, I do not participate in any alternative dispute resolution procedures.(ODR platform was discontinued in July 2025. See:
https://consumer-redress.ec.europa.eu/dispute-resolution-bodies)
23.6 If any provision of these Terms is or becomes invalid, the remaining Terms shall remain unaffected and in full force.The invalid provision will be replaced by a valid one that comes closest to its intended purpose.
23.7 These Terms are provided in English.
In case of ambiguity or legal interpretation, the German version of the Terms prevails.
These Terms apply to all agreements:
